Studio Pens Ltd - Terms of Business

(Last Updated April 4th 2017)

1. Definitions

The company shall mean Studio Pens Ltd. The customer shall mean an authorised trade account. The consumer shall mean a member of the public.

  1. Account Status:

    An authorised trade account does not constitute a credit account. Credit facilities require a separate application which is subject to credit assessment and availability. The company reserves the right to amend, reduce or cancel credit facilities by giving notice in writing.

  2. Communications:

    Our primary method is digital. Orders are placed online; order confirmation, shipment notification, invoices and statements are sent by email. Newsletters are sent by Mail Chimp using address. Please ensure that this address is added to your safe senders list

  3. Stock Holding Requirement:

    The customer must hold stock (SKU- stock holding unit) of any line they wish to retail. The marketing of non-stocked SKU’s whether online or media based is prohibited. The Company reserves the right to close any trade account that does not cease this activity within 7 working days after receiving notice to do so and demand full payment of any outstanding debt.

  4. Goods :

    Goods are supplied for sale to the consumer and not to any other third party. Wholesaling of any kind is forbidden without written authorisation from Studio Pens Ltd. This includes Insolvency Administrators.

  5. Orders:

    Unless otherwise agreed in writing, all orders are to be placed on line at Subject to written agreement, orders may be submitted in a digitally up-loadable format using our template layouts. Manual orders (Printed, facsimile or email attachments) will need to be entered online by Studio Pens Ltd. The customer grants specific authority to Studio Pens Ltd, on their behalf, to accept the Terms and Condition’s box at the checkout.

    Whilst every endeavour will be made to effect deliveries on time, no guarantee as to exact dates is to be implied and no liability will be accepted for any loss or damage occasioned by delay in delivery however caused.
    Any complaint of short delivery or of damage to goods delivered must be notified in writing by the buyer to the seller and the parcel carrier within 3 days of receipt of the goods.

  6. Carriage:

    Orders below £375 ex VAT will incur carriage charges.

  7. Cancellation:

    Customers may not cancel or amend any outstanding order for goods already made, or in the process of being made at the time, or for goods to be made from materials specifically ordered for the execution of such orders except by mutual written agreement and then only on terms which would fully indemnify the seller.

    Studio Pens Ltd, 25 Kings Road, Walton on Thames, Surrey, KT12 2RA Telephone 01932 244359 Email: Company No 05552258 VAT No 875860966

9. Claims:

If any goods supplied by the Company, prove on inspection to be defective in material or workmanship the Company undertakes, at its option, to replace the same or refund to the buyer the price of the goods and in no circumstances will liability exceed the cost of replacement of (at the Company’s option) the price paid by the buyer for such goods.
The Company shall not under any circumstances whatsoever be liable for damages whether consequential or otherwise, however caused or occasioned and this undertaking is given in place of and excludes all other warranties and conditions whatsoever whether implied by statute or otherwise.

  1. Terms & Payment:

    The prices charged and against which payment must be made will be those prices ruling at the date of despatch of goods. Unless otherwise agreed payment will be cash with order or cash against proforma invoice for an authorised trade account.
    All goods ordered by the customer with approved credit facilities shall be paid by the Customer within 30 days from the date of the invoice.

    Customer’s own conditions of purchase or buyers standard conditions of purchase shall not be binding on the company, unless agreed in writing, and under the hand of a legally authorised official of the company.
    No variation hereto or addition hereto shall be binding on the company unless in writing and signed by a legally authorised official of the company.

  2. Non Payment

    It is an express condition of sale that in the event of the Company having to seek recourse to legal action against the customer in order to obtain payment of any outstanding account any costs incurred on doing so are payable by the Customer on a full indemnity basis..

  3. Return of goods:
    Return of goods supplied in accordance with the Customers orders cannot be returned unless agreed in writing. Non Standard goods supplied in accordance with the Customers orders cannot be accepted for return or credit.

  4. Prices:

    Current prices cancel all previous prices and are subject to alteration without further notice.

  5. General:

    If any provision of these terms and conditions is held to be unlawful or unenforceable for any reason such provision shall be deemed not to form part of these terms and conditions but the validity and enforceability of the remainder of these terms and conditions shall not be affected.


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