This guide explains Kaweco’s brand history and products, and contains useful information which will help you and your staff to increase your knowledge and to be able to provide your customers with great customer service.
The aim of the Retail Staff guide is to create a tool which:
• Allows staff to feel more confident selling the brand.
• Staff can refer to, to help with customer queries in the moment.
• Helps with upselling & cross-selling accessories or refills.
• Contains useful information, tips & tricks.
Within the guide, there is information on all things Kaweco, from the brand’s history to compatible refills, from filling systems to our Kaweco Repairs Service. Hopefully this guide will help to answer questions and ultimately increase sales.
This guide is the physical printed copy but you can also download the PDF version of the Kaweco Retail Guide by clicking on the attached document below.
We would highly recommend anyone with a physical store to have a copy as it's designed to be useful for on the shop floor.
